Privacy Policy
Last Updated: January 2026
Spoke Interactive Limited (“Spoke Interactive”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services or otherwise interact with us.
By using our website, you acknowledge that you have read this Privacy Policy
Who We Are
Spoke Interactive Limited
Registered Office
34 Anyards Road
Cobham
Surrey
KT11 2LA
United Kingdom
Telephone: 0333 202 3390
Email: customerservice@spoke-interactive.com
Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Name
- Email address
- Telephone number
- Postal address
- Company details
- Marketing preferences
- Information provided when contacting us
Website Information
When you visit our website, we may automatically collect technical information including:
- IP address
- Browser type and version
- Device information
- Website usage data
- User journey information
- Cookies and similar technologies
Business Information
Where relevant, we may also collect:
- Financial transaction information
- Customer account records
- Information relating to sponsorships
- Recorded images, photographs or videos supplied during events or projects
How We Use Your Information
We use your personal information to:
- Respond to enquiries and customer support requests
- Deliver our products and services
- Manage customer relationships
- Process payments and financial transactions where applicable
- Send service updates
- Send marketing communications where you have consented or where permitted by law
- Improve our website and services
- Comply with legal and regulatory obligations
- Handle complaints or legal claims
Lawful Bases for Processing
Under GDPR, we process personal information using one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, provided these do not override your rights and freedoms
The lawful basis used depends on the specific purpose for which your information is processed.
Marketing Communications
Where permitted by law, we may send information about our services, events or business updates.
Where consent is required, we will only send marketing communications after obtaining your permission.
You may unsubscribe or withdraw your consent at any time by following the unsubscribe link in our emails or by contacting us.
Sharing Your Information
We may share personal information where necessary with:
- Regulatory authorities
- Government bodies where legally required
- Professional advisers
- Suppliers and service providers acting on our behalf
- Third-party organisations involved in delivering services to you
- Other organisations where disclosure is required by law
Where we use third-party service providers, we require them to protect your information appropriately.
Where We Obtain Personal Information
We generally collect personal information directly from you, including when you:
- Contact us
- Submit an enquiry
- Request information
- Engage with our services
- Communicate with us by email or telephone
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected.
Retention periods vary depending on the type of information and our legal, regulatory and contractual obligations.
Once information is no longer required, it will be securely deleted or anonymised unless we are legally required to retain it for a longer period.
Your Rights
Under applicable data protection legislation, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us using the details provided below.
We may ask you to verify your identity before responding to your request.
We will respond to requests without undue delay and, where applicable, within one month.
Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.
Although we work hard to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyse website usage and enhance your browsing experience.
Where required, you will be given the opportunity to manage your cookie preferences.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Spoke Interactive Limited
34 Anyards Road
Cobham
Surrey
KT11 2LA
Telephone: 0333 202 3390
Email: customerservice@spoke-interactive.com
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint
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We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services or our business practices. Any updates will be published on this page together with the revised “Last Updated” date.