Last Updated: August 2026
Spoke Interactive Limited (“Spoke Interactive”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or otherwise interact with us.
Who We Are
Spoke Interactive Limited
Registered Office:
34 Anyards Road
Cobham
Surrey
KT11 2LA
United Kingdom
Telephone: 0333 202 3390
Email: customerservice@spoke-interactive.com
Information We Collect
We may collect personal information that you provide directly to us, including when you contact us or submit an enquiry through our website.
This may include:
- Your name
- Email address
- Telephone number
- Company or organisation
- The content of your enquiry or message
- Any other information you choose to provide to us
You are not required to provide personal information simply to browse our website. However, certain information may be required if you wish to contact us or request information from us.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically through cookies and similar technologies.
This may include:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited
- Website usage and interaction information
- Referring website or source
- Approximate location information derived from your IP address
We use Google analytics services implemented through Google Site Kit to help us understand how visitors use our website.
Where these technologies require consent, they will only be used in accordance with the cookie preferences you select through our cookie consent system.
How We Use Your Information
We may use personal information to:
- Respond to enquiries submitted through our website
- Communicate with you about an enquiry or request
- Provide information about our services where you have requested it
- Manage business and customer relationships
- Operate, maintain and secure our website
- Understand how visitors use our website
- Improve our website and services
- Prevent misuse, fraud or security incidents
- Comply with applicable legal and regulatory obligations
- Establish, exercise or defend legal claims where necessary
We do not use information submitted through this website for automated decision-making or profiling that produces legal or similarly significant effects.
Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Legitimate interests – where processing is necessary for our legitimate business interests, such as responding to business enquiries, operating our website, maintaining security and managing business relationships, provided those interests are not overridden by your rights and interests.
Contract – where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legal obligation – where we need to process information to comply with a legal or regulatory requirement.
Consent – where you have given us permission to process information for a particular purpose, including where consent is required for non-essential cookies and similar technologies.
Where we rely on consent, you may withdraw your consent at any time.
Contact Form and HubSpot
When you submit information through our website or otherwise contact us, the information you provide may be stored and managed using HubSpot, which we use as a customer relationship management platform.
We use this information to manage and respond to enquiries and maintain relevant business records. See HubSpots privacy policy here – HubSpot Privacy Policy
We do not use contact details collected through the website to send marketing communications unless we have an appropriate lawful basis to do so.
Google Analytics
We use Google analytics services through Google Site Kit to help us understand how visitors interact with our website. See their privacy policy here – Privacy Policy – Privacy & Terms – Google
Analytics information may include information about pages visited, interactions with the website, device and browser information and general usage patterns.
Analytics technologies that are not strictly necessary will only be used where permitted by applicable law and in accordance with the cookie preferences you select.
Cookies
Our website uses cookies and similar technologies.
Cookies are small files or pieces of information stored on or accessed from your device when you visit a website. They may be used to enable website functionality, maintain security, remember preferences and understand how a website is used.
We use Cookiebot by Usercentrics to manage cookie consent and provide information about the cookies and similar technologies detected on our website.
Cookies may fall into categories including:
- Necessary
- Preferences
- Statistics
- Marketing
Strictly necessary cookies may be used without consent where permitted by law because they are required for the operation or security of the website.
Where consent is required, non-essential cookies will only be used in accordance with the choices you make through our cookie consent banner.
You can accept, reject or customise non-essential cookies using the cookie banner. You can also change or withdraw your consent later using the cookie settings functionality available on our website.
For detailed and up-to-date information about the individual cookies and technologies used on this website, including their providers, purposes and storage periods, please see our Cookie Policy
Service Providers and Sharing Your Information
We use third-party service providers to help operate our website and manage enquiries.
These include providers of:
- Website hosting and infrastructure, including Microsoft Azure
- Website analytics, including Google
- Customer relationship management services, including HubSpot
- Cookie consent management, including Cookiebot by Usercentrics
These providers may process personal information on our behalf or, in some circumstances, as independent controllers in accordance with their own privacy obligations.
We may also disclose personal information where required by law, regulation, court order or a competent regulatory or governmental authority.
We do not routinely disclose personal information to third parties for unrelated purposes.
International Data Transfers
Some of the technology and service providers we use operate internationally. As a result, personal information may in some circumstances be processed or stored outside the United Kingdom.
Where personal information is subject to a restricted international transfer, we take steps intended to ensure that the transfer is made in accordance with applicable UK data protection law, including by relying on an applicable adequacy regulation or appropriate contractual safeguards where required.
You can contact us if you would like further information about the safeguards applicable to your personal information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining appropriate business records and meeting applicable legal, regulatory or security requirements.
Different retention periods may apply depending on the type of information and why it is being processed.
When personal information is no longer required, we will delete or anonymise it where appropriate.
Security
We take appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
Depending on the circumstances and applicable UK data protection law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request transfer of your personal information in certain circumstances
- Withdraw consent where processing is based on consent
Some of these rights are subject to legal conditions and exceptions.
If you wish to exercise your rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.
We will respond to valid requests within the timescales required by applicable data protection law.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy information provided by those organisations before providing personal information to them.
Contact Us
If you have questions about this Privacy Policy, your personal information or how we process your information, please contact:
Spoke Interactive Limited
34 Anyards Road
Cobham
Surrey
KT11 2LA
United Kingdom
Telephone: 0333 202 3390
Email: customerservice@spoke-interactive.com
Complaints
If you have concerns about how we process your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.
When we make changes, we will publish the updated Privacy Policy on this page and revise the “Last Updated” date.